FAQs (Frequently Asked Questions)

1. Do you offer international shipping? Currently, we only offer shipping within Australia and New Zealand.

2. How can I track my order? Once your order is shipped, you’ll receive a tracking number via email. You can use this number to track your order on the carrier’s website.

3. Can I change or cancel my order? If you need to change or cancel your order, please contact us within 24 hours of placing it. We’ll do our best to accommodate your request, but once an order has been processed or shipped, we may not be able to make changes.

4. What do I do if my product is damaged or faulty? If your product arrives damaged or is faulty, please contact us within 7 days of delivery at contact@bankstoolsau.com, and we’ll arrange a return or replacement.

5. How do I know which tool is right for my project? If you're unsure about which tools you need, feel free to reach out to us. Our team is happy to provide recommendations based on your specific requirements.